At Rendox, we understand that sometimes you may need to cancel an order. This Cancellation Policy explains when and how you can request an order cancellation.
1. Cancellation Requests
You may request to cancel your order before it has been processed or shipped.
To request a cancellation, contact us as soon as possible at:
Please include your order number and the email address used to place the order.
2. Orders That Have Already Shipped
Once an order has been processed and shipped, it generally cannot be canceled.
If you no longer want the order after it has shipped, you may be able to return it in accordance with our Return and Refund Policy.
3. Cancellation Confirmation
A cancellation request is not considered completed until you receive confirmation from Rendox.
If your order has already entered processing or has been shipped before we receive your cancellation request, we may be unable to cancel it.
4. Refunds for Canceled Orders
If your cancellation is approved before the order is processed or shipped, any payment already made will generally be refunded to the original payment method.
The time required for the refund to appear may depend on your bank or payment provider.
5. Contact Us
For cancellation requests or questions, please contact:
Rendox
Email: hello@rendox.store
Phone: +1 516 425 7152
Address: 3 Bayview Circle, Manhasset, NY 11030, United States
Website: rendox.store